From the California Health Report:
California has greatly reduced the backlog of applications for its low-income health program, but problems with the computer system are still causing headaches for tens of thousands of enrollees.
Programming oversights and glitches have caused the state to send some Medi-Cal enrollees as many as 18 notices in a day, with conflicting messages about their health coverage, said Cathy Senderling-McDonald, deputy executive director of the County Welfare Directors Association of California, a nonprofit that represents the human service directors from each county in the state.
County workers are also unable to delete duplicate applications or remove cases from the system even if the applicants request it.
“Our county eligibility workers need to be able to tell the system, ‘This person is not eligible,’ or, ‘We need to withdraw this application,’” Senderling-McDonald said. “The computer can start that process, but our workers can’t and that was a huge oversight in the programming. We need to deny these 10,000 plus cases that are not eligible.”
The state Department of Health Care Services, which oversees Medi-Cal, is working to fix the computer issues, spokesman Anthony Cava said in an email message.
This I am sure this increases everyone’s confidence in Medi-Cal and California State IT employees.